“The last time I was shut off, I panicked,” says Penny Medeiros, who has a condition that requires 24-hour electric powered oxygen. “I tried to pay what I could and got help from charities to pay National Grid, but they wanted more and then they shut me off. I had to use my emergency supply of battery-powered oxygen and was getting ready for the ambulance. Then Senator Reed’s office called them and I got my service back on.”